John Martin, President

John Martin is President of The Competitiveness Improvement Co., which specializes in a full range of customized management and professional development services. A skilled group facilitator and experienced speaker, John has designed and delivered corporate training and consulting services in subjects such as Sales and Marketing and Customer Service.  He has presented seminars at over 20 colleges and universities in the US, including Boston University’s Corporate Education program in the areas of Dynamic Strategic Thinking, Continuous Quality Improvement for Project Management and Service Quality for Market Driven Organizations.

Richard Engelman, Senior Associate

Richard Engelman has a solid background in industrial engineering and management, with over 30 years experience in manufacturing organizations. As a professional leader with the ability to mold and motivate a strong management team, Dick provides comprehensive training in Strategic Workforce Development. He has worked with many companies in implementing strategic training initiatives and successfully guided companies through the training process.  Dick’s operations and industrial engineering experience is invaluable in addressing challenges such as efficiency, cost reduction, documentation, quality and effective training programs.

Dick has a Bachelor of Science in Industrial Engineering from (RPI) Rensselaer Polytechnic Institute, a Master of Business Administration from Penn State, has graduated from the Harvard Business School of Management – Development Program and is a registered Professional Engineer.

William Driscoll, Associate

William Driscoll has over thirty years of operations management experience in the high-tech and metal fabrication industries, including manufacturing and operations positions at the Foxboro Company and General Electric.  He has served as a small-business consultant and member of the adjunct faculty of Northeastern University, Stonehill College, and Boston College, where he currently teaches. As an effective leader and trainer throughout his career, Bill has developed an expertise in such areas as Supervisory Development, Continuous Process Improvement, Customer Service, Supply-Chain Management and Lean Manufacturing. 

Lawrence Overlan, Associate

Lawrence Overlan graduated from The University of Notre Dame with a B.A. in history and later received a Masters in Business Administration (MBA) from his Alma Mater. He has been teaching Operations Management at Stonehill College for the past ten years. He has taught courses in all areas of business, including accounting, statistics, international business and marketing.

Susan Bosco, Ph.D., Associate

Susan Bosco has had extensive experience in the banking industry as well as in management education.  She is capable of bridging theory and practice due to the combination of skills developed throughout her careers.  For the past 17 years Susan has taught at several colleges and universities, including Bryant College, Providence College, and Roger Williams University, where she is currently an associate professor of management.  Topics have included Business Enterprise, Organizational Behavior, and Managing Workplace Diversity. She has published several articles and presented at national and regional conferences as well. 

Susan has a B.S. in Journalism from Boston University, a Masters in Business Administration from Bryant University, and a Ph.D. in Business Administration from the University of Rhode Island.

John McQuilkin, JD, M.B.A., C.P.A., Associate

John McQuilkin has over twenty-five years of varied experience in auditing, management, law, consulting and business education.   He has worked for Arthur Andersen’s small business division in the areas of audit, tax, and small business consulting; Bethlehem Steel, where he worked on projects ranging from process improvement to fraud investigation, and as Senior VP/CFO for Advanced Financial Services in Middletown, RI, where he was involved in process mapping, continuous improvement, Six-Sigma implementation and project management.  A former adjunct faculty member at Salve Regina University, he is now an assistant professor of Accounting in the Gabelli School of Business at Roger Williams University. 

John received his BA from Westmont College, his law degree from Northwestern School of Law at Lewis and Clark College and his MBA from the University of Chicago.  He is a Certified Public Accountant as well as a member of the Indiana Bar. 

Celeste M. Warner, Associate

Celeste M. Warner has personally trained thousands of top executives and middle managers committed to improving their corporate cultures and corporate profits.  She has directed the marketing and customer service efforts of our nation’s leading healthcare corporations and colleges.  She serves as an on-camera trainer and writer for industrial training films and network commercials.  Four of these films received national awards for excellence in educational video production.  Celeste also voices commercials for ESPN, USA, CNN, and many cable and radio stations.   

Celeste holds a Masters Degree in Critical and Creative Thinking from U-Mass Boston and is a doctoral candidate in behavioral psychology at the University of Rhode Island.  She is a certified executive coach from the nationally acclaimed Coaches Training Institute in San Rafael, California.  She is also a certified trainer in lateral violence in the workplace, helping business professionals understand the need for an entire overhaul in the way we currently treat colleagues and internal customers.  

James Burke, Associate

James Burke has over 35 years of experience in facilitating and leading teams in operations management and has provided many individuals with skills development in the area of continuous improvement, leadership, business process documentation and strategic thinking.  He has successfully lead major projects, applying tools such as process mapping, project management and performance improvement.  Jim is an effective leader and trainer who shares his background and expertise gained from working with companies like Raytheon where he worked for over 22 years. 

Jim has Bachelor of Science and Master of Science degrees in Electrical Engineering from Northeastern University and is a graduate of the Defense Systems Management College.  Jim also taught courses at Bristol Community College.