Training Program Available from The Competitiveness Improvement Company


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The Competitiveness Improvement Company has been providing Workforce Training and Consulting services for over 30 years. John Martin is the founder and president of TCIC. He has presented seminars at over 16 colleges and universities in the US, including Boston University’s Corporate Education program in the areas of Dynamic Strategic Thinking, Continuous Quality Improvement for Project Management and Service Quality for Market Driven Organizations.


Through John Martin’s guidance, he has carefully built a group of professional trainers with areas of expertise in manufacturing, accounting, human resources, education, sales and marketing, engineering, and management information systems. With this group of professional trainers, TCIC is able to diagnose, evaluate, and address the core business needs of many organizations that need assistance.



Our trainers are carefully selected based on their area of expertise, industry experience, and their ability to successfully train and deliver services to others. With diverse backgrounds in manufacturing, accounting, human resources, education, sales and marketing, engineering, and management information systems, we are able to diagnose, evaluate, and address the core business needs of your organization.


We provide workforce training in a wide range of business disciplines. With over 30 years of experience in delivering training and business consulting services to companies and institutions throughout the US, the trainers at TCIC command a breadth of resources and experience that few firms can claim.






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We are pleased to offer the following Core Programs:

  • Leadership

    This program provides employers with key skills to assure success. Participants will be given valuable insights into their personal/work style behavior and will be given proven techniques to positively influence the behavior of others.

  • Business Process Documentation

    This program is designed to address internal operations, set the stage for the creation of a Business Process Documentation (BPD) manual and provide models/prototypes of policies and procedures for implementation of a BPD Project Plan.

  • ISO 9001:2015 Program

    This program is designed to assess internal operations and prepare for implementation of ISO 9001:2015 resulting in company certification.

  • ISO 9001:2015 Gap Analysis

    This program is designed to assess internal operations and set the stage for ISO 9001:2015 implementation. The program includes an information review of the company’s existing documentation as it relates to the adoption of the ISO 9001:2015 standards and the establishment of guidelines for implementation.

  • Team Building

    This program is designed to help develop skills in relationship building, interpersonal communication and demonstrate the value of teamwork across the entire organization.

  • Lean Manufacturing

    This program provides key management and other designated personnel with the knowledge to design and implement a lean enterprise and manufacturing system.

  • Six Sigma Program

    TCIC’s Six Sigma program is designed to help the small to medium sized business learn how to implement Six Sigma projects in their organization through the practical application of the DMAIC process and Six Sigma Tools.

  • Continuous Process Improvement

    This program includes preparing an audit plan, defining the scope of the audit, understanding audit terminology, preparing audit questions, developing standards for an auditor report, and establishing a corrective action program to address nonconformities and discrepancies.

  • Internal Auditing

    This program includes preparing an audit plan, defining the scope of the audit, understanding audit terminology, preparing audit questions, developing standards for an auditor report, and establishing a corrective action program to address nonconformities and discrepancies.

  • Strategic Marketing/Direct Sales

    This program offers an effective market and sales process beginning with the 6 P’s of marketing: Product, Price, Place, Pipeline, Promotion, and Planning. The program benefits include learning highly creative ideas, techniques and solutions that will help market the company’s business more effectively..

  • Customer Service

    This program provides practical and proven techniques to show you how to implement a customer service strategy by helping you to identify both internal and external customers, and to use cross-functional teams to increase customer satisfaction.

  • Project Management

    This program will provide problem solving tools to clearly define customer needs and resolve problems that can affect quality by utilizing practical tools and techniques that will meet or exceed customer expectations.

Services Part of the Project Management Curriculum

Other Disciplines and Services

Metrics and Qualitative Analysis

Process Analysis Management