We are pleased to offer the following Core Programs:

Leadership
This program provides employers with key skills to assure success.  Participants will be given valuable insights into their personal/work style behavior and will be given proven techniques to positively influence the behavior of others.

Business Process Documentation (BPD)
This program is designed to address internal operations, set the stage for the creation of a Business Process Documentation (BPD) manual and provide models/prototypes of policies and procedures for implementation of a BPD Project Plan.

ISO 9001:2000 Gap Analysis
This program is designed to assess internal operations and set the stage for ISO 9001:2000 implementation. The program includes an information review of the company’s existing documentation as it relates to the adoption of the ISO 9001:2000 standards and the establishment of guidelines for implementation.

ISO 9001:2000 Program
This program is designed to assess internal operations and prepare for implementation of ISO 9001:2000 resulting in company certification.  

Team Building
This program is designed to help develop skills in relationship building, interpersonal communication and demonstrate the value of teamwork across the entire organization.

Lean Manufacturing
This program provides key management and other designated personnel with the knowledge to design and implement a lean enterprise and manufacturing system.

Six Sigma Program
TCIC’s Six Sigma program is designed to help the small to medium sized business learn how to implement Six Sigma projects in their organization through the practical application of the DMAIC process and Six Sigma Tools.

Internal Auditing
This program includes preparing an audit plan, defining the scope of the audit, understanding audit terminology, preparing audit questions, developing standards for an auditor report, and establishing a corrective action program to address nonconformities and discrepancies.

Continuous Process Improvement (CPI)
This program is designed to improve the way employees plan and work together and gives participants essential skills by providing everyone with a clear understanding of their role in the Continuous Process Improvement (CPI) process.

Strategic Marketing
This program offers an effective market and sales process beginning with the 6 P’s of marketing: Product, Price, Place, Pipeline, Promotion, and Planning. The program benefits include learning highly creative ideas, techniques and solutions that will help market the company’s business more effectively.

Customer Service
This program provides practical and proven techniques to show you how to implement a customer service strategy by helping you to identify both internal and external customers, and to use cross-functional teams to increase customer satisfaction.

Project Management
This program will provide problem solving tools to clearly define customer needs and resolve problems that can affect quality by utilizing practical tools and techniques that will meet or exceed customer expectations.

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We continue to revise and develop our Programs

Make sure to check back often for new offerings which will help improve your company's competitive position.